Shipping Policy

Effective Date: January 1, 2025
Address: 614 11th Ave S, Alexander City, Alabama
Contact Email: info@axelsopic.com

At Axelsopic, we are committed to providing a reliable and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding order processing, delivery options, and handling shipping-related issues. By placing an order on axelsopic.com, you agree to the provisions described below.

Order Processing Times

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. For custom or bulk orders, additional processing time may be required, and customers will be notified accordingly.

Shipping Options

Axelsopic offers several shipping options to accommodate your needs:

  1. Standard Shipping: Delivery within 5–7 business days for domestic orders.
  2. Expedited Shipping: Delivery within 2–3 business days, available for an additional cost.
  3. International Shipping: Delivery times vary based on the destination and customs clearance procedures.

Shipping fees are calculated at checkout based on the package’s weight, dimensions, and destination.

Delivery Estimates

Estimated delivery times begin once your order has shipped. While Axelsopic strives to meet these timelines, delays caused by weather conditions, carrier issues, or customs processes may impact delivery dates.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing a tracking number and instructions for monitoring your shipment. Tracking information is updated by the carrier and may take up to 24 hours to reflect movement.

Address Accuracy

It is the customer’s responsibility to provide accurate and complete shipping information during checkout. If you notice an error in your shipping address, contact customer support immediately at info@axelsopic.com. Changes to shipping details can only be made before the order is processed. Additional fees may apply for address corrections after shipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, notify us within 48 hours of the scheduled delivery or receipt. Provide the following information:

  • Photos of the damaged item and packaging (if applicable).
  • The tracking number and order details.

Depending on the circumstances, resolutions may include:

  1. Replacement: A new item shipped at no additional cost.
  2. Refund: A full or partial refund issued to your original payment method.
  3. Carrier Claim: Assistance with filing a claim with the shipping carrier.

Axelsopic is not responsible for lost or damaged packages resulting from incorrect shipping information provided by the customer.

International Shipping and Customs

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their destination country. These charges are not included in the shipping fees calculated at checkout. If a package is held at customs, the customer must resolve the issue directly with the appropriate authorities.

Unclaimed Packages

Packages returned to Axelsopic due to being unclaimed by the recipient may incur additional fees for reshipment. Refunds for unclaimed packages will exclude the original shipping costs.

Refunds for Shipping Fees

Shipping fees are non-refundable unless the order is canceled before shipment or the return is due to an error by Axelsopic, such as shipping the wrong item.

Bulk and Wholesale Shipping

For bulk or wholesale orders, custom shipping arrangements may be required. Customers are encouraged to contact our support team for tailored shipping solutions and assistance.

Delays Beyond Our Control

Axelsopic is not liable for delays caused by factors outside our control, including:

  • Carrier disruptions.
  • Customs clearance delays.
  • Extreme weather conditions.

We will work closely with the carrier to minimize disruptions and keep customers informed of any updates.

Policy Updates

Axelsopic reserves the right to update this Shipping Policy to reflect changes in shipping rates, carrier partnerships, or business operations. Updates will be posted on axelsopic.com, and significant changes will be communicated via email or website announcements.

Contact Information

If you have questions or concerns about shipping, contact us at:
Email: info@axelsopic.com
Phone: (256) 234-7005
Address: 614 11th Ave S, Alexander City, Alabama