Payment Policy

Effective Date: January 1, 2025
Address: 614 11th Ave S, Alexander City, Alabama
Contact Email: info@axelsopic.com

At Axelsopic, we prioritize secure and transparent payment processes. This Payment Policy outlines the accepted payment methods, payment security measures, and procedures for handling payment-related issues. By making a purchase on axelsopic.com, you agree to the terms detailed below.

Accepted Payment Methods

Axelsopic accepts a variety of payment methods to ensure convenience for our customers:

  1. Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  2. Digital Wallets: PayPal, Apple Pay, and Google Pay.
  3. Bank Transfers: Available for bulk or wholesale orders upon request.

Payment is required at the time of purchase, and orders are processed only after successful payment authorization.

Payment Authorization

When an order is placed, the payment method provided will be authorized for the total amount, including taxes and shipping fees. Authorization ensures that funds are available but may appear as a pending charge on your account. Funds are only fully captured once the order has been processed and is ready for shipment.

Payment Security

Axelsopic employs advanced security measures to protect your financial information:

  • SSL Encryption: All transactions are encrypted using Secure Sockets Layer (SSL) technology, ensuring that sensitive data is transmitted securely.
  • PCI DSS Compliance: Our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS) to safeguard cardholder data.
  • Fraud Detection Systems: Continuous monitoring for suspicious activity ensures that transactions are safe and secure.

Failed Payments

If a payment fails, your order will not be processed. Common reasons for payment failure include:

  • Incorrect payment details.
  • Insufficient funds.
  • Bank authorization issues.

In such cases, customers will be notified via email with instructions to resolve the issue. Orders with unresolved payment issues will be automatically canceled after 3 business days.

Refunds for Payment Errors

In the event of a duplicate charge or payment error, Axelsopic will process a refund within 5–7 business days after confirmation. Refunds will be issued to the original payment method.

Chargebacks and Disputes

If a chargeback is initiated through your bank or card issuer, Axelsopic will temporarily suspend your account while the issue is investigated. To avoid delays, we encourage customers to contact our support team at info@axelsopic.com to resolve disputes before initiating a chargeback.

Subscription Payments

For recurring subscription services, payments are processed automatically based on the agreed billing cycle. Customers will receive notifications of upcoming charges, and subscriptions can be canceled at any time to prevent future payments.

Bulk and Wholesale Payment Terms

For bulk or wholesale purchases, payment terms may vary. Customers are encouraged to contact our team for tailored payment arrangements.

Policy Updates

Axelsopic reserves the right to update this Payment Policy at any time to reflect changes in payment methods, security practices, or business operations. Updates will be posted on axelsopic.com, and significant changes will be communicated via email or website announcements.

Contact Information

If you have questions or concerns about payments, please contact us at:
Email: info@axelsopic.com
Phone: (256) 234-7005
Address: 614 11th Ave S, Alexander City, Alabama