Refund and Returns Policy

Effective Date: January 1, 2025
Address: 614 11th Ave S, Alexander City, Alabama
Contact Email: info@axelsopic.com

At Axelsopic, we strive to provide the highest quality products and services. However, we understand that there may be times when a return or refund is necessary. This Refund and Returns Policy outlines the terms and procedures for handling such requests, ensuring clarity and fairness for all customers.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: The return request must be initiated within 30 days of receiving the product.
  • Condition: Items must be unused, undamaged, and in their original packaging, including all tags, manuals, and accessories.
  • Proof of Purchase: A valid receipt, invoice, or order confirmation is required.

If these conditions are not met, Axelsopic reserves the right to deny the return or apply a restocking fee.

Non-Returnable Items

The following products are not eligible for return:

  • Customized or Personalized Items: Items made specifically for you.
  • Perishable Goods: Products with a limited shelf life, such as food or flowers.
  • Digital Downloads: Software, eBooks, and other digital products.
  • Final Sale or Clearance Items: Products marked as “non-refundable” at the time of purchase.

For questions regarding the eligibility of a specific product, contact customer support before initiating a return.

How to Initiate a Return

  1. Contact Customer Support: Email info@axelsopic.com with your order details, the reason for the return, and any supporting documents (e.g., photos of defective items).
  2. Receive Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if approved.
  3. Package the Item: Securely package the product in its original packaging, including all components. Clearly label the package with the RMA number.
  4. Ship the Product: Use a trackable shipping method to send the item to the address provided by our team.

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as shipping the wrong item or a defective product.

Refund Process

Once the returned item is received and inspected, the refund process will begin:

  • Inspection Timeline: Returns are inspected within 3–5 business days of receipt.
  • Approval or Rejection: If the item meets the return criteria, the refund will be approved. Otherwise, the item may be returned to the customer or disposed of.
  • Refund Issuance: Approved refunds are processed within 5–7 business days and credited to the original payment method.

Shipping fees are non-refundable unless the return is due to a mistake by Axelsopic.

Exchanges

If you wish to exchange a product, follow the same process as returns. Once the original item is received and approved, the replacement product will be shipped. Exchanges are subject to product availability. If the replacement item costs more than the original, the customer will be responsible for the price difference.

Damaged or Defective Products

If you receive a damaged or defective product, notify us within 48 hours of delivery by emailing info@axelsopic.com. Include the following information:

  • Photos of the damaged product and packaging.
  • A detailed description of the issue.

Depending on the circumstances, we may:

  • Replace the damaged item at no additional cost.
  • Issue a full refund, including shipping fees.

In some cases, we may request the return of the defective item for further inspection.

Restocking Fees

A restocking fee of up to 15% of the product price may apply for returned items that are not in their original condition or are missing components.

Bulk Orders and Wholesale Returns

For bulk or wholesale purchases, returns and refunds are handled on a case-by-case basis. Contact our support team for specific terms.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, follow these steps:

  1. Check Your Bank Account: Verify that the refund has not been credited.
  2. Contact Your Bank or Card Issuer: Refunds may take additional processing time depending on your financial institution.
  3. Reach Out to Support: If the issue persists, email info@axelsopic.com for assistance.

Policy Updates

Axelsopic reserves the right to update this Refund and Returns Policy to reflect changes in business practices or legal requirements. Updates will be posted on axelsopic.com.

Contact Information

For questions or concerns about returns and refunds, contact us at:
Email: info@axelsopic.com
Phone: (256) 234-7005
Address: 614 11th Ave S, Alexander City, Alabama