Sales Policy
Effective Date: January 1, 2025
Address: 614 11th Ave S, Alexander City, Alabama
Contact Email: info@axelsopic.com
At Axelsopic, we aim to provide a transparent and straightforward shopping experience. This Sales Policy outlines the terms and conditions governing purchases made on axelsopic.com. By shopping with us, you agree to the terms described below.
Pricing
All prices displayed on axelsopic.com are in United States Dollars (USD) and exclude taxes, shipping fees, and other additional charges unless explicitly stated. Taxes are calculated based on the shipping address and applicable laws.
Promotions, discounts, and special offers are subject to specific terms and conditions, including eligibility, duration, and product availability. Discount codes must be entered at checkout to apply. Retroactive application of discounts is not permitted unless explicitly stated in the promotional terms.
If a pricing error occurs, Axelsopic reserves the right to cancel or modify the affected orders. Customers will be notified promptly and offered the option to reorder at the corrected price or receive a full refund.
Product Descriptions and Availability
Axelsopic strives to ensure product descriptions, images, and specifications are accurate and up to date. However, minor discrepancies may occur due to manufacturing variations or differences in display settings.
Product availability is updated in real time. In rare cases, an item may become unavailable after an order is placed. If this happens, we will notify you promptly and provide the following options:
- Substitute the unavailable product with a similar item of equal or greater value.
- Place the product on backorder with an estimated restock date.
- Issue a full refund for the unavailable product.
Order Placement
After placing an order, customers will receive an email confirmation containing order details, including product descriptions, quantities, prices, and shipping fees. This email serves as acknowledgment of the order but does not guarantee acceptance.
Axelsopic reserves the right to cancel or modify orders under the following circumstances:
- Fraudulent Activity: Suspected fraudulent or unauthorized use of payment methods.
- Pricing Errors: Errors in pricing or product descriptions.
- Stock Shortages: Insufficient inventory to fulfill the order.
If an order is canceled, customers will be notified promptly, and any charges will be refunded.
Payment Terms
Payment is required at the time of purchase. Axelsopic accepts the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, Discover).
- Digital wallets (PayPal, Apple Pay, Google Pay).
All payments are securely processed through PCI DSS-compliant payment gateways. Orders will not be processed until payment is successfully authorized.
Order Modifications and Cancellations
Orders can be modified or canceled within 24 hours of placement by contacting customer support at info@axelsopic.com. Once an order has been processed or shipped, changes may no longer be possible.
Returns and Refunds
For information on returns and refunds, please refer to our Refund and Returns Policy.
Bulk and Wholesale Orders
Special terms may apply to bulk or wholesale orders. Customers are encouraged to contact our support team at info@axelsopic.com to discuss pricing, shipping, and return policies for large orders.
Customer Support
For assistance with orders, product inquiries, or billing questions, contact our customer support team via email at info@axelsopic.com or call us at (256) 234-7005 during business hours.
Policy Updates
Axelsopic reserves the right to update this Sales Policy to reflect changes in our business operations or legal requirements. Updates will be posted on axelsopic.com, and customers will be notified of significant changes via email or website announcements.